Your order.
Clear terms.

01. Your subscription

Single-access Optimal and Superior subscriptions are offered for 1, 3 or 12 months. Multi-connect packs include 2, 3 or 4 accesses for 12 months on your chosen plan. Your enquiry states the term, number of accesses and total price. The equivalent monthly price is for comparison only; it is not a monthly charge.

The 18+ package is part of Superior and includes its general catalogue. It is for adults aged 18 and over. Subscriptions to the named brands’ own apps are not included.

02. Ordering, payment and activation

Your enquiry starts on the website and the conversation continues on WhatsApp. Before paying, check the offer, term, total price and currency, device compatibility and activation arrangements. Opening a conversation is not an accepted order or a payment.

Accepted payment methods are card, PayPal and bank transfer. Payment instructions are confirmed with you before payment. A WhatsApp message does not charge any payment method.

Access is delivered once payment is confirmed. For a bank transfer, activation follows confirmed receipt of the funds. Your subscription term starts when it is activated.

To renew your subscription, contact our team on WhatsApp. The website does not charge you automatically. The offer, term and renewal amount are confirmed with you before payment.

03. Devices, catalogue and trials

An internet connection and a suitable IPTV player are required. Any player licence is separate from the subscription. Check device compatibility and specific content availability before purchase.

Each Optimal or Superior access allows one stream on one device at a time. To switch to another compatible device with the same access, stop playback on the previous one first. The 12-month Multi-connect packs include 2, 3 or 4 individual accesses with separate login details, allowing playback on 2, 3 or 4 devices simultaneously. Each access in the pack remains limited to one stream. Single-access subscriptions keep this limit; they do not automatically become Multi-connect packs. The 18+ package remains exclusive to Superior.

A free 24-hour general trial can be requested on WhatsApp. Adult-package access during the trial must be confirmed separately. For shared devices, check whether the player can hide or lock adult content.

04. Cancellation and refund requests

Applicable statutory consumer rights are reserved. A click, WhatsApp message or activation request is not treated as an automatic waiver of those rights.

If your channels stop working and our team cannot resolve the technical issue, we offer a replacement server or a full refund of your subscription. Contact support to report the issue so we can investigate.

For a cancellation or refund request, contact us with your order reference and the reason for your request.

05. Reseller orders

Each server card states the opening minimum of 5 or 10 credits. After the opening order, top-ups are available from one credit at wholesale pricing. Each displayed price covers all the credits needed for one 12-month client activation. The number of credits used varies by server: one credit does not always equal 12 months. This number and the total order price are specified before payment.

Your credits have no expiry date.

Ask for a written summary of the server, access, quantity and total amount. The free reseller test depends on the server and duration confirmed with the team.

06. Unused-credit buybacks

All unused credits purchased from CHANNEL+ can be bought back at 80% of the price paid for those credits. Used credits are excluded.

You can request this buyback after one month from your initial panel purchase.

Contact support with the server, purchase reference and unused balance. This buyback applies to reseller credit stock, not consumer subscriptions or credits already used.

07. Support and complaints

For an issue, share your order reference and a description on WhatsApp. The team can help in English and French, from setup to order follow-up.